IT & Project Management Consultant

ITIL Expert - PMP - ISO20000 Consultant - MCT - COBIT

Resume / CV




·         Bachelor Of  Science In Computer Science, Future Academy,

(Ministry Of Higher Education, Cairo, Egypt), Sept. 1995, Grade: Good



·         ISO/IEC 20000 Consultant.

·         IT Infrastructure Library (ITIL), (ITSM) from EXIN (V.2 & V.3)

·         Certified Information Systems Security Professional CISSP (Qualified)

·         Project management professional (PMP) (Qualified)

·         Microsoft Certified Trainer (MCT).

·         Microsoft Certified System Engineer (MCSE).

          With early achievement worldwide

·         Microsoft Certified System Administrator (MCSA).

·         Microsoft Certified Database Administrator (MCDBA).

·         Microsoft Certified Professional (MCP).

·         Cisco Certified Network Associate (CCNA).

·         International Computer Driving License (ICDL).

·         Programming Courses: COBOL / Pascal / Visual BASIC / Visual C++

·         Helpdesk Analyst (HDA).




·         Arabic Language, Mother Tongue.

·         Perfect Command of English Language, (Academic IELTS 7.5)

·         Fair Understanding of French Language.

·         Diploma in Russian Language, Russian Culture Center.

Professional experience

VirgiTech Training, UAE


Training Manager,

·         Providing training solutions based on TNA with key customers.

·         Supporting Sales & Marketing activities

·         Deliver high end IT & Soft-skills courses

·         Schedule development, material preparation and

authorization process management.

·         Setting KPIs & Evaluations

Huawei-Technologies, UAE                      

May 2006- October 2007

Training Consultant,

·         Manage & co-ordinate telecommunication training courses

within projects.

·         Assist in project management activities across Middle East

and North Africa area.

·         Participate in project coordination & Documentation.

New Horizons, UAE

Oct 2004- Apr. 2006

IT and Training Consultant,

·         IT solutions design and implementations.

·         Provide high end technical training for key customers and entities.

Alcatel Egypt     


July 2002- Sep.2004

System Administrator and Helpdesk Supervisor,

·         Providing 1st, 2nd and 3rd line support for service disk

operations and processes.

·         Implementing Microsoft system administration tasks.

Global Brands, Egypt


July 2000- June 2002

System Administrator and Customer Support Engineer,

·         Administering Microsoft windows environment, NAV,

Antigen, Exchange, ISA and Backup Servers, Daily helpdesk tasks

and user support, troubleshooting, and remote assistance.

Li & Fung, Egypt / Hong Kong

May 1998- June 2000

Network & System Administrator,

·         Administering Microsoft windows environment, NAV,

Antigen, Exchange, Lotus notes, ISA and Backup Servers,

Daily helpdesk tasks and user support, troubleshooting, a

nd remote assistance.

Unitek Egypt

Oct 1995- April 1998

Computer And Networking Support Engineer,

·         PCs and Servers Hardware and software support,

assemble and troubleshoot, Compaq and Dell products,

and provide customer support and services.

 Knowledge Areas

IT Management & Business Strategy


·         Annual IT Budget, ROI calculation and justifications, Systems and

products TCO calculations.

·         Transform the IT Department from cost center to a profit center /

business unit.

·         Contribute the business visibility studies and plans


·         Business Management information systems & Overseas consolidation reports.

IT organization structure:

·         Design and manage the input & outputs of SOP (structure of policy).

·         ISO 20000 on ITIL/ITSM® basis implementation.

·         Ability to Centralizing the IT Organization for different type of business

along over seas geographical locations.

Service Level Management:

·         Perform service level agreements between IT and Business.

·         Perform OLA operational level agreements between the IT technical groups.

·         Manage technology services to ensure stability and/or quality of

technology and monitor performance against service agreements.

·         Negotiate, establish and manage the vendors UC (underpinning contracts).

Business Continuity Management:

·         Perform BIA (business impact analysis)

·         Perform Risk assessment analysis.

·         Perform Business continuity strategy and plan.

Availability Management:

·         Perform FTA (fault tree analysis) to improve the critical

services availability.

·         Ensure that the backup plan is running and backup tabs are working

·         Ensure that the agreed availability percentage is correctly delivered

to the customers.

Security Management:

·         Ensure that the countermeasures have been taken into consideration

against the IT threats and vulnerabilities.

·         Ensure the confidentiality and integrity of data.

Capacity management:

·         Ensure that the IT infrastructure capacity is associated with the

business recent and future demands.

Service Support Management:

·         Implement, manage, monitor, and improve all the service desk,

incident, problem, change, and configuration management's aspects.

Operation management:

n  On going Plan, Do, Check, and Act the day-to-day IT operations and

activities (Daily IT backups, purchasing, incidents registering and closures,

reports, servers and users support, system & DB administration, applications

support, and policy obliging monitor).


Project management


·         ERP systems (Trading and Retail). Implementation for Logistics

and finance modules. Chart of accounts, Payable, receivable, Journal,

General Ledger, Cash Book, HR, Inventory, Purchasing, and Sales.

·         IT infrastructure projects implementation. E-mailing systems,

IT and physical security solutions, WAN & LAN networks design and

implementation, storage, NMS, and backup systems.

·         Projects under implementation: CMDB & Help desk knowledge

DB, off-site disaster recovery solution, upgrade the security solution.




 Networking: WAN, LAN, and VOIP designing and implementation using

Cisco Systems networking technologies.

 Operating Systems: IBM, Microsoft, and Linux servers and clients platforms.

 Databases: IBM-DB2, Oracle, and MS-SQL.

Messaging systems: MS-Exchange and IBM-Lotus Notes.

Backup solutions: Symantec, Legato, ArcServ, HP and IBM backup

management systems.

Storage solutions: HP and IBM SAN and NAS.

Developing: Assembler, C++, MS-VB, COBOL, and Pascal.

Security: Symantec, Casper sky, MacAfee, Trend-Micro, PIX, Juniper,

and Sonic View technologies, CISSP, ISO27001, MS security, Security+,

Ethical Hacking, PIX firewalls.

Network Communication: VPN, TCP/IP, SNA, VOIP, Citrix,

and MS-terminal services.

Hardware: Assembling and troubleshooting, Compaq & HP Servers,

PCs, Peripherals.

Training knowledge:


·         ISO/IEC 20000 Consultant

·         ITIL Foundation

·         ITIL Service Manager

Project Management institute

·         Project Management Professional (PMP)

Certified Business Professional

·         Business Communication

·         Business Etiquette

·         Customer Service

·         Leadership

·         Sales

Helpdesk Institute (HDI)

·         Helpdesk Analyst (HDA)

·         Helpdesk Manager (HDM)

General Soft skills

·         Fish Philosophy (Customer relations)

·         Moments of Truth (Employees Improvement Program)



·         Microsoft Certified System Administrator (MCSA)

·         Microsoft Certified System Engineer (MCSE)

·         Microsoft Certified Database Administrator (MCDBA)

·         Microsoft Certified Desktop Support Technician (MCDST)

·         Microsoft Office Specialist (MOS)


·         A+

·         Server+

·         Network+

·         Security+


·         Cisco Certified Network Associate (CCNA)


·         Symantec Corporate Editions

·         MacAfee Anti Virus

·         Backup tools

·         WSUS

·         ISA

·         Mail Servers (Exchange / Lotus)

·         Remote Access

·         VPN

·         Virtual LANs

·         TCP / IP – DNS – DHCP – WAN – WIFI




Implementing, supporting systems and training for

customers in the following entities:

·         Etisalat 3G  project, UAE

·         Etisalat Academy (Authorized Huawei Training Center), UAE

·         Syndicate of engineers, UAE

·         Armed Forces, UAE

·         Police Academy, UAE

·         ADWEA, Abu Dhabi Water & Electricity Association, UAE

·         Rashid Hospital, UAE

·         Ministry of Health, UAE

·         Ministry of Education, UAE

·         National Reactor, Egypt

·         Ministry of  Telecommunication, Egypt

·         Police Academy, Egypt

·         Alazahar University, Egypt

·         Tourism Police Department, Egypt

·         Air Defense Command, Egypt

·         Alborg Laboratories, Egypt

·         Ministry of Interior Affairs, Egypt

·         National Democratic Party, Egypt

·         Moemn Chain , Egypt

·         Cook Door Chain , Egypt

·         Americana Group (KFC/Pizza Hut/Tikka) , Egypt

·         EGAS , Egypt

·         Li and Fung Towers, Hong Kong

Interests and activities


·         Computer Games

·         Music

·         Reading

·         Diving

·         Pool

Interpersonal Skills


·         Ability to work under pressure.

·         Team player.

·         Leader by nature.

·         Customer centric behavior.

·         Excellent communication skills.


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